Conclusion

Like most businesses, Wells Fargo follows a strict set of procedures when it comes to operations. Throughout our analysis, we were able to dive deeper into some of the most important aspects of retail banking and what it entails to keep a retail bank afloat on a day to day basis. Wells Fargo strives to become the financial services leader in Customer Service and Advice, Team Member Engagement, Innovation, Risk Management, Corporate Citizenship, and Shareholder Value (Wells Fargo Company Website). Many of these are the same attributes that make up Total Quality Management, one of the processes discussed earlier in this paper as well as throughout our Operations Management Course. 

To recap, during our visit in the Seaside Park, New Jersey Wells Fargo branch we interviewed with Lisa Ordino, Wells Fargo Service Manager. We were able to learn a lot about the operational tasks completed on a daily basis that ensure the branch runs smoothly. In our visit, we noticed she referred to her co-workers only as team members, and never employees. When learning about the history of Wells Fargo, we were able to connect that with the Values of Wells Fargo. Wells Fargo truly values their team members. "We say team members, not employees because our people are resources to be invested in, not expenses to be managed - and because teamwork is essential to our success in helping customers" (Wells Fargo Company Website). We were able to relate Wells Fargo practices to what we have learned throughout the semester regarding Total Quality Management, Inventory systems, and Workforce Scheduling. We were also able to correlate sustainability with their constantly changing and updating processes.

Wells Fargo is an enormous company. With more than 8,600 locations, and $1.9 trillion in assets (wellsfargo.com), Wells Fargo is on the right path to leading the financial services industry - even after a few bumps in the road. In our experience, we see how important and necessary every aspect of operations is to the company. Without these policies and procedures put in place, Wells Fargo would not be the successful enterprise that they have become today. The recommendations that we have given Wells Fargo are minor, feasible changes that the company can implement to operate smoother, and more efficiently on a day to day basis.